money back test

Money Back Guarantee!

This offer is in addition to your usual statutory rights as a consumer.

money_backDigital Smart Ltd is comitted to 100 % happy customers.

Guaranteed happiness

We work very hard to ensure that our customers are happy with the service we have given.

In fact, we are so confident that you will be completely happy with our services we’re offering you a 14 day money back guarantee. If you are not happy, we’ll give you your money back.No Fuss – No Quibble – No Problem.So you really can’t go wrong.

No risk
If you’re not happy with your new installation, just give us a call within 14 days and we’ll come and remove our equipment and give you your money back.

The legal stuff

Available to domestic customers only.

Available for complete new installations only.Includes supplied satellite receivers/set top box if supplied by us as a complete system. The receiver must be returned in original condition in original packaging.

Excludes service work, adjustment and repairs.
Excludes installations where we cannot recover all of our installed materials, we must be allowed to un-install our equipment.
Excludes all commercial works, clubs, pubs, offices, communal systems.

A special offer where we want ‘no takers’

Our goal is to achieve zero take up of this genuine offer by providing the highest levels of service and workmanship at all times.

We are very pleased to say this offer has now been open to our customers for almost three years and no takers yet.

How do we achieve this ?

We employ only engineers qualified to do the job.
We never sub contract out work to other companies.
Your installation is carried out only by our engineers whom:
Have an absolute minimum of three years experience in aerial and satellite installation (current average 15 years).
Have undergone our in house induction training gained NVQ and follow industry best practice guidelines and follow our own stringent practices and procedures.
Have completed current safe working at heights training.Have undergone a CRB check and provided a satisfactory clear criminal records disclosure.
All of our engineers are registered with the RDI-LB (registered digital installers – licensing body).Why choose an RDI registered installer.
The RDI check that
Our insurances
Qualifications
Required training
CRB checks
Are all current and up to date.
We would of course provide copies of any/all of these documents if you require them.

Customer services

Our customer service team at our office is trained to efficiently handle your enquiry.

Stringent monitoring
In addition to our management team closely monitoring our company internally, we are continually vetted and monitored by several external organisations that help us ensure we fulfil our promises.

Quality equipmentOnly the highest quality materials are used for our installations and repairs.  We have a guarantee to uphold and only the best materials are good enough for you and good enough for our business.Written guarantee
On completion of your works, you will be given our guarantee in writing.

We guarantee all materials and installation labour for a minimum of 12 months.

Because of the high standard of workmanship and high quality materials we use in every installation we make. Our level of guarantee claims is very low; however should a fault develop, we will pull out all the stops to get your system back up and running as soon as possible.

Feedback
We are very proud of the services we provide. To us it is more important what customers say about us than what we say about ourselves.

Please read what our customers have said about the services they have received.

OUR RECENT FEEDBACK Page

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Digital Smart Ltd

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